Cancellation Policy

Because many Chubbytrend orders are personalized or made to order, cancellation and modification requests must be submitted quickly, before production begins.

1. Cancellation / Modification Window

You may request to cancel or modify your order within 24 hours of placing it.

If your request is received within this window and production has not yet begun, we will make every reasonable effort to cancel or update the order. If your order has already entered production, we may not be able to cancel or modify it even within this 24-hour window.

After the 24-hour window, your order will typically have entered production, and we generally cannot guarantee cancellation, changes, or refunds for change-of-mind requests.

2. How to Request a Cancellation or Modification

Please have ready: your order email, your order number, and a clear description of what you'd like changed or cancelled.

Send your request to support@chubbytrend.com or call +1 310-289-3328, with the subject line "Modify/Cancel Order + Order Number" if emailing.

3. Refunds for Cancelled or Modified Orders

Once we receive your request, we will respond with approval or denial within 1 business day.

For an approved cancellation, the refund will be issued to your original payment method within 24 hours of approval. Please allow an additional 3–7 business days for the funds to reflect on your bank or card statement.

For an approved modification that reduces your order value, the price difference will be refunded the same way.

This Cancellation Policy works alongside our Return, Replacement & Cancellation Policy — see that page for damaged, defective, lost, or incorrect orders, which do not require a physical return.